okzo Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between the okzo platform ("Platform", "Site", "we") and its users ("you", "member", "player"). By accessing the okzo website, creating an account, or using any of our services, you agree to be fully bound by these Terms.

okzo is an online entertainment platform offering sports betting, casino games, and related services. Our services are for personal and non-commercial use only.

• If you do not agree with any part of these Terms, please stop using the platform.
• These Terms are governed by the applicable laws of the People's Republic of Bangladesh.
• The Bengali version of these Terms is the only authoritative version.

2.1 Eligibility Requirements

To create an account on okzo and use our services, you must meet the following conditions:

• You must be at least 21 years of age.
• You must create the account for yourself and on your own behalf.
• All registration information you provide must be true, accurate and complete.
• If a previous okzo account was closed or suspended, you may not register again.

2.2 One Account Policy

Each person may hold only one okzo account. If multiple accounts are found belonging to the same person, all accounts will be closed and all deposited funds and bonuses may be forfeited. Where multiple accounts originate from the same household, okzo reserves the right to carry out a special verification.

2.3 Account Security

It is your responsibility to keep your account login credentials (username and password) completely confidential. Any unauthorized access to your account must be reported to our support team immediately.

okzo follows a Know Your Customer (KYC) process. We may verify your identity at the time of registration and before processing a withdrawal request. The following documents may be required for this process:

• National ID card (NID) or a copy of your passport
• Proof of current address (a recent utility bill or bank statement)
• Proof of ownership of the payment method used

okzo reserves the right to suspend the withdrawal process until verification is complete. Providing false information will result in immediate account closure.

6.1 Betting Limits

Each game and betting market has its own minimum and maximum stake limits, which will be displayed in the game interface. okzo reserves the right to change betting limits at any time.

6.2 Bet Cancellation and Changes

A confirmed bet generally cannot be changed or cancelled. However, in the event of a technical error or event cancellation, okzo will arrange a refund of the staked amount. For in-play betting, live event data may be delayed.

6.3 Errors and Technical Issues

okzo reserves the right to void any abnormal results caused by a software or system error. In such cases, the stakes on the affected bets will be refunded.

The following activities are strictly prohibited on the okzo platform:

• Money laundering, terrorist financing or any other illegal financial activity.
• Abusing bonus terms or claiming bonuses through artificial means.
• Operating multiple accounts.
• Playing with the help of bots, automated software or artificial intelligence.
• Attempting to hack the platform's systems or software.
• Defrauding or harassing other users.
• Conducting transactions using a third party's account.
• Providing false or misleading information on the platform.

Breaching these prohibitions will result in immediate account closure and all balances may be forfeited. In serious cases, legal action may be taken.

okzo is not responsible for the following:

• Betting losses caused by internet disconnection or technical issues.
• Service delays or errors by third-party payment providers.
• Unauthorized account access resulting from a user's own negligence.
• Any service interruption or change resulting from changes to applicable law.

okzo's maximum liability in any case will be limited to the amount of the transaction in question. okzo is not liable for indirect, special or incidental damages resulting from losses on the platform.